Walton, the founder of Wal-Mart, was an advocate of MBWA and required his managers to practice it, because “nothing important ever happened in head office”. Walton would make impromptu visits to stores to chat with floor staff, ask them how things were going and what he could do to help.
“Managers don’t do anything productive” Walton explained. “We don’t sell one product or stock one shelf. The actual productive work is done by the store staff and as managers the best thing we can do is to help them, and then get out of their way”. Read More